AI agents for the agentic government era.
The UAE has mandated that 50% of government services run on agentic AI within two years. We build and deploy the autonomous agents that get you there — monitoring services, routing cases, and acting within your approval chain. In production in 30 days, not another stalled pilot.
Cam McMaster
Wei Chong
We use the agents we build.
backedThe mandate
“In two years, 50% of the UAE’s government sectors, services, and operations will run on agentic AI.”
The first government in the world to operate at this scale through autonomous systems — with leaders assessed on how fast they adopt. The question is no longer whether, but how quickly you ship.
A mandate with a two-year clock
The UAE has directed that 50% of government services, sectors, and operations run on agentic AI within two years. Ministers, directors-general, and heads of federal entities are being assessed on the speed and effectiveness of their AI adoption. Most teams have the mandate — not the operating layer to hit it.
Citizen and resident requests are scattered and slow
Enquiries arrive across portals, email, WhatsApp, call centres, and walk-in counters. Cases queue. Routing is manual. Response times are measured in days when residents expect minutes — and every delay erodes trust in the service.
Pilots that never reach production
Generative-AI chatbots demo well and stall in procurement. They answer questions but don’t take action, don’t respect approval chains, and don’t leave an audit trail. Leadership needs agents in production, not another proof-of-concept.
The platform
A production agent platform — multi-channel ingestion, normalisation, routing, and approval already built.
You bring the service. We build the agent. In production in 30 days.
| AI chatbots | Gov portals | InboxAgents | |
|---|---|---|---|
| Takes action on services | Answers questions only | Forms & status pages | Monitors, recommends, and acts on cases |
| Works across every channel | One channel at a time | Portal only | Email, WhatsApp, portal, call-centre intake + |
| Respects approval chains | No | Manual hand-offs | Built-in approval hierarchy + sign-off |
| Audit trail & accountability | Limited | Partial | Full log of every recommendation & action |
| Data sovereignty | Vendor cloud | Varies | Your environment / sovereign cloud |
| In production, not a pilot | Demos, rarely ships | Static | Live agent in 30 days |
A chatbot answers a question. An agent runs the service — end to end, under your control.
<2min
Average response time
30 days
From call to live agent
24/7
Autonomous service coverage
Federal & ministry entities
You’re measured on AI-adoption speed, but every service touches three systems and four approval layers.
Leadership has committed to agentic AI across the entity. You need autonomous agents that monitor, analyse, recommend, and act on government services — without breaking the chain of accountability or your compliance posture.
Government service & happiness centres
Counters and call queues absorb thousands of routine requests that never needed a human.
Renewals, status checks, document requests, and FAQs consume frontline capacity that should go to complex cases and vulnerable residents. Wait times climb; satisfaction scores fall.
Municipalities & public works
Reports of faults, hazards, and complaints arrive through five channels and get lost between departments.
A pothole, an outage, a noise complaint — logged in different systems, owned by no one, followed up by accident. Residents chase you for updates you can’t give.
Regulators & licensing authorities
Application volume is rising faster than headcount, and review steps are still manual.
Licence and permit applications stack up. Officers re-key the same data, chase missing documents, and apply rules by hand. Throughput is capped by people, not by demand.
Leadership & transformation offices
You own the agentic-AI target for the whole entity and need evidence it’s working.
You report progress upward every quarter. You need agents live in production, adoption you can measure, and a roadmap for the next service — not a vendor deck.
Connect
Agents connect to your existing service channels and systems through a secure, permissioned integration layer.
Extract
Every enquiry, application, and report is normalised and classified in real time.
Structure
Inbound becomes typed government objects: cases, applications, complaints, requests.
Route
Each object is routed to the right department, officer, or queue under your rules.
Approve
Officers review. Nothing is issued to a resident without the right human approval.
Act
Approved actions fire: responses, status updates, escalations, system updates.
Report
Leadership gets a live record of what was handled, by whom, and how fast — fully auditable.
Tangible outputs from every pilot. Not strategy decks — production agents and the evidence to report against the mandate.
Agents live in production
Not a strategy deck. Autonomous agents handling real government services on your channels, within your approval chain.
Sovereign, auditable deployment
Deployed in your environment or sovereign cloud. Full audit trail of every recommendation and approved action.
Routing & policy rules
Classification and routing built to your service standards, escalation paths, and regulatory requirements.
Adoption & impact report
Response-time improvements, cases handled autonomously, human-approval rates — the evidence your mandate reporting needs.
Mandate roadmap
Based on the pilot: which service to automate next, and the path to the agentic-AI target across the entity.
- Week 1: Connect a service channel, define what “success” looks like, set routing and approval rules.
- Week 2: The agent runs in recommendation mode. You see cases, queues, and dashboards — no outbound actions yet.
- Weeks 3–4: Enable approved action loops where safe (responses, status updates, escalations). Every release stays within your approval chain.
- End: Impact report. Cases handled, response times, adoption metrics, and the plan for the next service.
Federal & local government entities
Committed to agentic AI and accountable for adoption speed. Need autonomous agents in production, not another pilot that stalls.
Government service centres
Drowning in routine citizen and resident requests. Need to free officers for complex, high-touch cases.
Transformation & digital offices
Own the agentic-AI target for the entity. Need measurable adoption and a credible roadmap to report upward.
- Data sovereignty: deployed in your environment or an approved sovereign cloud. Data stays within your boundary.
- Approval-first: nothing is issued to a resident or external system without the right human sign-off.
- Full audit trail: every recommendation and approved action logged with officer, timestamp, and rationale.
- Least-privilege: agents request only the access each service needs, scoped to your security policy.
- Policy-aligned: classification and routing configured to your regulations, service standards, and escalation paths.
Cam McMaster
Wei Chong
We use the agents we build. Direct engineering-team access throughout every deployment.
Hit the mandate.
Tell us which service to start with. We’ll scope a 30-day pilot and ship a production agent.
Sovereign deployment, approval-first, full audit trail. Direct access to the engineering team throughout the build.