InboxAgents Terms and Conditions of Service
1. Who we are and our agreement
"InboxAgents," "we," "us," or "our" means the operator of the Service. "You" or "Customer" means the person or entity using the Service. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms; in that case, "you" and "Customer" refer to that organization.
2. Eligibility; accounts; authorized users
2.1.
You must be at least 16 years old to use the Service. To access certain features you must create an account and provide accurate information. You are responsible for (a) maintaining the confidentiality of your credentials; (b) all activities under your account; and (c) ensuring your authorized users comply with these Terms. Notify us immediately of any unauthorized use or security incident.
3. Google & AI Compliance
3.1.
(a) Google User Data. If you connect a Google account, our access to and use of Google user data is limited to providing or improving user‑facing features that are visible and prominent in the Application. We request the minimum necessary scopes and comply with Google's API Services User Data Policy (Limited Use).
3.2.
(b) No Ads / No Sale / No Generalized AI Training. We do not sell Google user data, use it for advertising, or use it to train generalized AI models.
3.3.
(c) Human Access. Human review of Google user data is prohibited except with your affirmative request/consent, for security (e.g., investigating abuse), or to comply with law.
3.4.
(d) Revocation & Deletion. You may disconnect Google at any time and revoke access via your Google Account settings. Upon disconnection, we will delete stored Google user data within the timelines set out in our Privacy Policy.
3.5.
(e) Security Assessment. If required by Google for restricted scopes, the Company will undergo annual security assessment/validation.
4. Subscriptions, fees, and taxes
4.1.
Some features require a paid subscription. Prices, features, and limits are described at the time of purchase or in your order form. Unless stated otherwise, subscriptions renew automatically each term at the then‑current price. You authorize us (or our payment processor) to charge your payment method on a recurring basis until you cancel. You can cancel at any time; fees paid are non‑refundable except where required by law or expressly stated otherwise. All amounts exclude taxes; you are responsible for applicable taxes.
5. Acceptable use
5.1.
You agree not to, and not to allow others to:
5.2.
violate any applicable law, regulation, or third‑party rights (including privacy, intellectual property, anti‑spam/telemarketing laws, platform terms, and email sender requirements);
5.3.
transmit malware, phishing, unlawful, hateful, or harassing content;
5.4.
attempt to probe, scan, or test the vulnerability of the Service or circumvent security;
5.5.
copy, modify, adapt, create derivative works of, translate, reverse engineer, or otherwise attempt to extract source code (except to the extent such restrictions are prohibited by law);
5.6.
overload or interfere with the Service (e.g., by rate‑limit evasion, scraping beyond permitted use, or abuse of APIs);
5.7.
use the Service to build a competing product or to benchmark for competitive purposes without our written consent.
6. Third‑party services and integrations
6.1.
The Service may allow you to connect third‑party services (e.g., Google, Gmail, Slack, X/Twitter, Instagram, LinkedIn, Matrix, email providers). Your use of third‑party services is governed by their terms and privacy policies, not ours. We are not responsible for third‑party services. You are solely responsible for reviewing scopes, permissions, and data flows before connecting integrations.
7. Messaging and email features; anti‑spam
7.1.
If you enable sending or replying features (including via Gmail or other providers), you represent and warrant that all messages you send comply with applicable laws (e.g., CAN‑SPAM, CASL, GDPR e‑privacy rules, Spam Act 2003 (Cth) in Australia) and relevant provider policies. You must obtain all necessary consents and honor opt‑out requests. You authorize us to act as your agent to transmit messages you approve through connected services.
8. User content and licenses
8.1.
"User Content" means content you or your users submit to or through the Service (e.g., emails, messages, labels, attachments, prompts, feedback). You retain ownership of User Content. You grant us a worldwide, non‑exclusive, royalty‑free license to host, process, transmit, display, and create limited Derived Data (e.g., classifications, summaries, embeddings, and logs) from User Content solely to provide, maintain, secure, and improve the Service and as otherwise permitted by these Terms and our Privacy Policy. We do not sell User Content.
9. AI features and accuracy
9.1.
The Service may include AI features that generate summaries, classifications, and suggested replies. AI outputs may be inaccurate, incomplete, or inappropriate and are intended for human review. You remain responsible for your decisions and communications. Do not rely on AI outputs for legal, medical, or other professional advice.
10. Our intellectual property
10.1.
We (and our licensors) own all rights, title, and interest in and to the Service, including software, documentation, designs, trademarks, and data (excluding User Content). No rights are granted except as expressly set out in these Terms. Feedback is voluntary; you grant us a perpetual, irrevocable, royalty‑free license to use feedback for any purpose.
11. Privacy and data protection
11.1.
Our collection, use, and disclosure of personal information are described in our Privacy Policy (https://inboxagents.ai/privacy-policy), which is incorporated into these Terms. For EU/UK customers, a Data Processing Addendum (DPA) is available upon request and, when executed, forms part of these Terms.
12. Confidentiality
12.1.
"Confidential Information" means non‑public information disclosed by one party to the other that is marked or reasonably understood to be confidential. Each party will use the other's Confidential Information only to perform its obligations under these Terms and will protect it using reasonable measures. These obligations do not apply to information that is publicly available, independently developed, or rightfully obtained from a third party without confidentiality obligations.
13. Security
13.1.
We implement reasonable administrative, technical, and physical safeguards designed to protect the Service and data under our control. You are responsible for securing your accounts, devices, and network and for configuring access controls appropriately.
14. Free trials; beta features
14.1.
We may offer free trials or features identified as alpha, beta, preview, or evaluation ("Beta"). Beta is provided as‑is, may be discontinued at any time, and may be subject to additional terms. Beta may be less reliable than generally available features.
15. Modifications to the Service
15.1.
We may change or discontinue features from time to time. If we materially reduce core functionality of a paid plan, we will provide notice and, if applicable, a pro‑rata refund for the affected period upon request.
16. Warranties and disclaimers
16.1.
To the maximum extent permitted by law, the Service is provided "as is" and "as available" and we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non‑infringement, and uninterrupted or error‑free operation.
16.2.
Australian consumers: Nothing in these Terms excludes, restricts, or modifies any consumer guarantees, rights, or remedies under the Australian Consumer Law that cannot be excluded, restricted, or modified.
17. Limitation of liability
17.1.
To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenues, data, or goodwill, arising out of or related to these Terms or the Service, even if advised of the possibility of such damages.
17.2.
Except for (i) your payment obligations; (ii) your breach of Section 4 (Acceptable use) or infringement/misuse of our IP; or (iii) your indemnification obligations, each party's total liability for claims arising out of or related to these Terms will not exceed the amounts paid or payable by you to us for the Service during the twelve (12) months before the event giving rise to liability.
17.3.
The foregoing limitations do not apply to liability that cannot be limited under applicable law.
18. Indemnification
18.1.
You will defend, indemnify, and hold harmless InboxAgents and its affiliates, officers, directors, employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Service; (b) your User Content; (c) your breach of these Terms; or (d) your violation of law or third‑party rights.
19. Suspension and termination
19.1.
We may suspend or terminate your access to the Service (in whole or part) immediately if: (a) you breach these Terms (including Acceptable Use); (b) your use risks security, harm, or legal liability; (c) required by law or a platform provider; or (d) you fail to pay fees when due. You may terminate at any time by closing your account. Upon termination: (i) your right to use the Service ceases; (ii) we may delete or disable access to your account data after a reasonable period consistent with our Privacy Policy; and (iii) sections that by their nature should survive (e.g., 7–9, 11–17, 19–26) will survive.
20. Export controls and sanctions
20.1.
You represent that you are not located in, established in, or a resident of any country or on any list where access to the Service is prohibited by applicable export control or sanctions laws. You will not use the Service for prohibited end uses.
21. Publicity
21.1.
We may use your name and logo to identify you as a customer on our website and marketing materials, unless you opt out by emailing us.
22. Governing law and venue
22.1.
These Terms are governed by the laws of Western Australia, Australia, without regard to conflict‑of‑law principles. The courts located in Perth, Western Australia shall have exclusive jurisdiction, and each party consents to personal jurisdiction and venue in those courts. If you are a consumer and local law grants you mandatory protections or venue rights, those rights are not limited by this clause.
23. Notices
23.1.
We may provide notices by email, in‑product messages, or by posting to the Service. Legal notices to us must be sent to cam@inboxagents.ai (or another address we specify) and are deemed given upon receipt.
24. Assignment
24.1.
You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of assets.
25. Force majeure
25.1.
Neither party is liable for delays or failures caused by events beyond its reasonable control (e.g., natural disasters, labor disputes, internet or utility failures, governmental actions).
26. Entire agreement; order of precedence
26.1.
These Terms, any order form, and the Privacy Policy constitute the entire agreement between you and us regarding the Service and supersede prior or contemporaneous agreements on the subject matter. If there is a conflict, the order form controls, then these Terms, then the Privacy Policy.
27. Severability; waiver
27.1.
If any provision is held unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in effect. Our failure to enforce any provision is not a waiver of our right to do so later.
28. Changes to these Terms
28.1.
We may update these Terms from time to time. If we make material changes, we will provide notice (e.g., by email or in‑product). The updated Terms are effective on the date posted unless otherwise stated. Your continued use of the Service after the effective date constitutes acceptance.
29. Contact
29.1.