A $15K trade account enquiry just got treated like a return request.
Your support inbox doesn't know the difference between a trade customer wanting to set up a $50K annual account and someone asking about a $12 drill bit. InboxAgents classifies every message so high-value enquiries get priority.
Built by multi-time founders. We run on the same agents we deploy.
backed<2min
Trade enquiries surfaced
50%
Less time on returns processing
0
Missed bulk order opportunities
Trade enquiries buried in support tickets
A builder emails about setting up a trade account. It lands in the same queue as return requests and "where's my order?" messages. Nobody sees it for 3 days.
Product questions slow down the team
Half your support volume is "does this fit X?" or "is this compatible with Y?" questions that could be answered with a spec sheet link.
Bulk orders need special handling
A property developer emails asking for pricing on 200 units. Your team treats it like a regular order. The custom pricing conversation never happens.
Returns and warranty claims are time sinks
Each return requires back-and-forth to get order numbers, photos, and reason for return. Your team spends 30 minutes per claim gathering basic info.
Trade and bulk enquiries fast-tracked to sales
Messages mentioning trade accounts, bulk orders, or commercial quantities are detected and routed to your sales team immediately.
Product questions answered faster
Common product compatibility and specification questions classified by product category. Relevant spec sheets and answers suggested for approval.
Bulk orders get the pricing conversation they need
Large quantity enquiries flagged with volume detected, product identified, and routed to your commercial team.
Returns pre-processed automatically
Return and warranty messages trigger a structured intake: order number, issue, photos requested. Your team gets a complete case, not a back-and-forth.
Trade Account Detection Agent
Identifies trade, commercial, and bulk enquiries from inbound messages. Extracts business name, volume interest, and product categories. Routes to sales.
Support Triage Agent
Classifies support messages by type: order status, product question, return/warranty, complaint. Routes to the right queue with context.
Returns Intake Agent
Handles return and warranty requests. Extracts order numbers, gathers required information, and presents complete cases to your returns team.
Stop treating $50K accounts like $12 returns.
Connect your support channels. Trade enquiries, bulk orders, and high-value messages routed to the right team — instantly.